Posted on November, 4 2024
As of Nov. 4, 2024, a transportation company called UZURV is now operating in Central Iowa to provide some trips to DART’s existing Paratransit customers.
The UZURV vehicles are regular passenger vehicles marked with a decal displaying DART’s logo on the vehicle. In addition to UZURV, DART also partners with Yellow Cab Company to provide some Paratransit trips. This partnership helps ensure DART’s Paratransit customers receive timely service and a quality experience when DART receives more requests for trips than can be provided by DART vehicles.
The process for booking a ride and the cost for a trip remain unchanged for customers. Paratransit customers must pay before or at the time of the trip.
If DART assigns UZURV to pick you up, here is what you can expect:
- Door-to-door service
- Trips to and from anywhere in the Paratransit service area, as shown below
- Drivers credentialed in ADA, HIPAA, CPR, First Aid and defensive driving
- Similar amenities to DART Paratransit vehicles, such as driver assistance, additional passenger(s) including a Personal Care Attendant (PCA) and more.
Learn more about UZURV’s services and policies. Click the map image below to see a larger version of the Paratransit service area.
How do I request a Paratransit trip?
Customers will still reserve Paratransit trips directly with DART:
- Make a reservation with DART by calling 515-283-8136.
- Learn more about reservation bookings, including how far trips can be scheduled in advance, at rideDART.com/paratransit.
- One of the following vehicles will arrive for pick-up:
- DART Paratransit minibus
- Yellow Cab taxi
- UZURV vehicle
How do I pay for my trip?
- The cost is $3.50 per trip in the Base Service Zone or $30 per trip in the Premium Service Zone.
- Payment must be received before or at the time of service.
- All customers can pay by cash using the exact fare at the time of service. Drivers are not able to make change.
- Customers may also use a credit or debit card through the MyDART app. The app must have the Paratransit payment option activated for first-time use. Call DART Customer Service for assistance: 515-283-8100.
- If riding in a UZURV vehicle, customers may pay with their credit or debit card on-board.
- Also, customers may pay with personal check or DART tokens at the time of service.
What vehicle will arrive to pick me up?
- Customers should be prepared for either a DART Paratransit minibus, UZURV vehicle or Yellow Cab taxi to pick them up.
- Have a question about the status of your trip? Call DART Paratransit at 515-283-8136.
DART Paratransit Hours
DART Paratransit operates with comparable hours to DART’s Fixed Route bus service, typically:
- 5 a.m. to 11 p.m. on weekdays
- 6 a.m. to 10 p.m. on Saturdays
- 7 a.m. to 7 p.m. on Sundays
Frequently Asked Questions (FAQ)
Find additional info about this new addition to DART's Paratransit services by reading our responses to FAQ.
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